Terms and conditions

These terms apply to your use of the Vennco website and platform at vennco.in ("Vennco", "we", "us"), operated by Vennco (trading as Vennco). By creating an account or using Vennco, you agree to these terms and to our privacy policy. If you use Vennco for a company, you confirm you may accept these terms on its behalf.

1. What Vennco does

Vennco is a managed sourcing platform. We connect brand founders ("Founders") with contract manufacturers ("Manufacturers") that we have verified, and we manage the process from brief to sample approval: the qualification call, matching, anonymous messaging and sample tracking.

Vennco is not a manufacturer, seller or buyer of any product. Any agreement to make or buy products is between the Founder and the Manufacturer. Manufacturers are responsible for the products they make, for holding valid licences and registrations, and for complying with the law that applies to their products.

2. Accounts

• You must be at least 18 years old and able to enter a binding contract under Indian law.
• Each account has one role: Founder or Manufacturer.
• Give accurate, current information and keep it up to date. Keep your login secure; you are responsible for activity on your account.
• We may pause or close an account that breaks these terms, gives false information or puts others at risk. We'll tell you why, unless the law or safety prevents it.
• You can ask us to close your account at any time by emailing hello@vennco.in.

3. Founders

• Describe what you want made honestly, including quantities, target prices and timelines.
• Only submit products you are allowed to make and sell, and content you own or may use.
• When you reject a match, give a genuine reason; it helps us find a better fit.
• Samples are for evaluating the Manufacturer. Check every sample yourself before you place an order.

4. Manufacturers

• Documents, photos, videos and information you give for verification must be genuine and current. Tell us promptly if a licence expires or is suspended.
• Accept a brief only if you can genuinely make the product at the quantity described.
• Keep founders' briefs, formulas, designs and files confidential, and use them only to respond to that brief.
• Send samples within a reasonable time once accepted, using the shipping label Vennco provides.

5. Verification

We review Manufacturers' documents, facility photos and videos, a live video walkthrough, samples and references, and give a score out of 100. Verification reflects our review at a point in time, based on what the Manufacturer showed us. It is not a guarantee of future quality, delivery or compliance. Founders should use their own judgement, including through samples.

6. Anonymity and staying on Vennco

To keep the process fair and protect both sides, Founders and Manufacturers see each other anonymously while matching and sampling, and all communication and samples go through Vennco.

• Don't share or ask for direct contact details (phone, email, website, social media) in Vennco messages. These are hidden automatically, and Vennco keeps the original text to prevent misuse.
• Don't contract or trade directly with a Founder or Manufacturer introduced through Vennco, outside Vennco, for 24 months from the introduction, unless we agree in writing.
• If you break this section, we may pause or close your account and seek any remedy available under the law.

7. Messages and files

• Vennco may read messages and files on the platform to manage the process, keep users safe, resolve disputes and enforce these terms.
• You keep ownership of what you upload. You allow Vennco to store, show and share it with the other side of your match, only as needed to run the service.
• Founders' delivery addresses are used only to book the courier and are never shown to the Manufacturer on the platform.

8. Fees

• During early access, Vennco is free for Founders and Manufacturers. See our pricing page.
• If we introduce paid features, we will publish the prices and give at least 30 days' notice before any fee applies. Nothing already started will be charged. GST will be added where applicable and shown separately.
• Cancellations follow our refund and cancellation policy.

9. Acceptable use

Don't use Vennco for false information, unlawful or unsafe products, products that infringe someone else's intellectual property, spam, harassment, scraping, or attempts to break or overload the platform's security.

10. Intellectual property

The Vennco name, website and software belong to us. Founders keep all rights in their brand, formulas and designs; nothing in these terms transfers them to Vennco or to a Manufacturer.

11. Liability

Vennco is provided "as is" and "as available". To the extent allowed by law, we are not liable for indirect or consequential losses (such as lost profits), or for the acts, products or delays of Founders, Manufacturers or couriers. Our total liability to you is limited to the fees you paid to Vennco in the 12 months before the claim, or Rs 1,000, whichever is higher. Nothing in these terms limits liability that cannot be limited by law.

You agree to cover losses Vennco suffers because you broke these terms or the law, or because of a product you made or sold.

12. Changes and ending

We may update these terms. We'll post the new version here with a new "last updated" date and tell registered users about important changes before they apply. If you keep using Vennco after that, the new terms apply. You can stop using Vennco at any time.

13. Law and disputes

These terms are governed by the laws of India. Please write to us first so we can try to resolve any issue. If we can't, the courts at Delhi, India have exclusive jurisdiction.

14. Grievances and contact

Grievance officer: Abdul Wahid, hello@vennco.in. We acknowledge complaints within 24 hours and aim to resolve them within 15 days. General questions: hello@vennco.in.